1. Introduction
These terms and conditions outline the rules and regulations for the use of our home appliance services, including repairs, installations, and maintenance.
2. Services Provided
Our services include appliance repairs, installations, and regular maintenance.
Services are provided as per the request made by the customer.
We reserve the right to modify or discontinue any service without notice.
3. Service Requests
All service requests must be submitted through our official communication channels.
The customer must provide complete and accurate details about the appliance, its condition, and the issue they are facing.
4. Service Charges
Service charges will be determined based on the nature of the service, time, and complexity involved.
Charges may include travel fees, labor costs, and parts replacement (if applicable).
A quote will be provided before the work begins.
5. Payment Terms
Payment is due upon completion of the service unless otherwise agreed upon.
Payments can be made via cash, credit card, or other agreed-upon methods.
Any additional costs incurred during the service (such as replacement parts) must be paid before service completion.
6. Customer Responsibilities
Customers should ensure their appliances are accessible and safe to work on.
Customers are responsible for providing accurate information about the appliance’s condition.
7. Warranty and Liability
A warranty on services and parts will be provided where applicable. This warranty is subject to the terms specified at the time of service.
We are not liable for damages caused by misuse or failure to follow manufacturer’s instructions.
8. Cancellations and Rescheduling
Customers must notify us at least 24 hours before the scheduled service time if they wish to cancel or reschedule.
A cancellation fee may apply if proper notice is not given.
9. Limitations of Liability
We are not liable for any damages or losses arising out of situations beyond our control, including but not limited to accidents or property damage.
10. Privacy and Data Protection
Any personal information provided will be used solely for service purposes and will not be shared with third parties without consent.
We adhere to all applicable data protection laws.
11. Dispute Resolution
In the event of a dispute, the customer agrees to resolve it amicably with our support team.
If necessary, the dispute may be referred to mediation or arbitration.
12. Modifications to Terms
These terms and conditions are subject to change. Any changes will be communicated to the customers.
13. Governing Law these terms are governed by the laws of INDIA.
14. Contact Information
For any questions or clarifications regarding these terms, please contact us at ASKA.